有關(guān)保險(xiǎn)問題的郵件的撰寫，根據(jù)運(yùn)輸產(chǎn)品不同，一般都有約定俗成的內(nèi)容。在跨境電商 b2b 業(yè)務(wù)中，除非客戶特別提出要投哪一類型的保險(xiǎn)，般業(yè)務(wù)員都按最低險(xiǎn)別投保。如果客戶有特別的要求，其費(fèi)用應(yīng)該由客戶承擔(dān)。下面舉例說明客戶要求將保險(xiǎn)險(xiǎn)別從平安險(xiǎn)換至一切險(xiǎn)的情況。
1.客戶要求更換保險(xiǎn)險(xiǎn)別
示例如下。
dear tong,
have a good day!
the last point before placing the order is the insurance. could you please change from f.p.a to all risks. we hope to do the best against any risks on the transportation. will it affect the price?
best regards,
xx x
2.業(yè)務(wù)員回復(fù)
示例如下
dear x xx
it is my pleasure to hear from you soon
that is no problem to change the insurance to all risks. this is what we hope to suggest to you as well, considering the easily-changing weather recently and unpredictable political situation in your country. because the price i have quoted to you is cif price including sea transport insurance charge, we have to increase the price to usd x x x to cover the difference in the cost of the two different kinds
of insurances
attached is the quotation i have revised accordingly. i will draft a contract based on it with your confirmation of the quotation.
your quick reply will be highly appreciated.
yours faithfully,
xxx
保險(xiǎn)條款的磋商在所有條款的磋商中是最簡(jiǎn)單的?？蛻羧绻蟾鼡Q你險(xiǎn)險(xiǎn)別，業(yè)務(wù)員可以接受，因?yàn)槌袚?dān)費(fèi)用及索賠的是客戶。業(yè)務(wù)員只是代客戶投保。即便如此，由于業(yè)務(wù)員對(duì)產(chǎn)品的屬性更加了解，對(duì)貨物易遭遇的風(fēng)險(xiǎn)更有預(yù)估性，因此業(yè)務(wù)員在和客戶進(jìn)行磋商時(shí)應(yīng)該建議客戶購(gòu)買合適的險(xiǎn)別。