以下是客戶服人員與客戶溝通改變快遞方式或者拆分訂單的示例郵件。
sample
dear sir / madam,
we are afraid that the order you placed today might not enjoy our free-shipping service, because it weighs x x kg in total, heavier than the required 2 kg. so sorry for the problem.
but we have worked out two possible solutions to the problem. if you still want the free-shipping service, you can re-select all the items, add them to the cart, and then place several orders, instead of one. make sure that the weight of each order, including the package, is not more than 2 kg. if you do not want to place several orders, we would like to introduce the x x x shipping service, which is available to your current order, low-priced and fast.
please let us know your final decision. it will be greatly appreciated if you could understand us.thank you.
best regards!
(your name)
參考譯文：
親愛的先生/女士：
您今天所下的訂單恐怕無法享受我們的免郵服務(wù)，因?yàn)樗目傊亓渴莤x kg，超過了規(guī)定的 2kg。對(duì)此我們深感抱歉。
但我們已經(jīng)設(shè)計(jì)出兩個(gè)可行的解決方案。如果您仍然想享受免郵服務(wù)，可以重新選擇貨物，添加到購(gòu)物車，然后分幾個(gè)訂單下單，不要只下一個(gè)訂單，確保每個(gè)訂單(包括包裝)的重量不超過2kg。如果您不想下幾個(gè)訂單，我們想向您推薦xxx運(yùn)輸服務(wù)，這項(xiàng)服務(wù)適合您目前所下的訂樨?fù)岫?，而且價(jià)格低廉，速度快。
請(qǐng)您將最后的決定告訴我們。如果能得到您的理解，我們將萬分感激。謝謝您的惠顧。
祝好！
(你的名字)