亞馬遜odr超標(biāo)怎么辦？
首先，先找到odr超標(biāo)的原因，超標(biāo)的原因有很多種，具體的亞馬遜官方在郵件里都會(huì)寫(xiě)，可能是質(zhì)量、尺寸、物流或者服務(wù)等問(wèn)題。
然后，好好分析自己有多少個(gè)差評(píng)，多少個(gè)a-z，多少個(gè)拒付，造成差評(píng)、 a-z、拒付的原因是什么?
亞馬遜odr超標(biāo)申訴通過(guò)模板：
dear amazon seller performance team
thank you for your patience.
i have checked and looked up to the amazon policy on line and leart more about selling behavior and fba policy.
1. we have checked our distribution chain carefully, and we find some questions now.
our parcel shipped by merchant before we use fba shipping service. now we have choose fba service and our products packaging and shipping directly by the supplier, during the suddenly orders in large quantities and chinese new year holiday may make a slip, the supplier shipping about 數(shù)量 empty packages to amazon.
2. those steps will help us to prevent similar issue:
(1). we have deleted this listing to prevent our customer purchase this item but we cannot shipping it, we will not sell it until the factory shipping new items to amazon again. only when we can make sure it will not cause any other problems.
(2). we will carefully check the order to make sure everything was in good condition and right item before shipping it out. but we have realized there is a wrong way that we trust this matter to our supplier, we should remind the shipping process and we have appointed staffers to handle related matters.
(3). some people were scheduled for check parcels, all our goods pass through our rigid quality control before shipment.
(4). we have gone through all our warehouse inventory and have taken out all items that show any signs of damage or defectiveness.
(5). we offered an unconditional 60-day money-back guarantee and new replacement as required on every damage and bad quality purchase to serve our clients best interests. every email will be answered within 24 hours and try best to solve all of questions from customer feedback.
we hope amazon can give us the opportunity; we will be dedicated to the amazon platform users to provide a better and more perfect shopping experience. if you need any other information, please send us an email.
i am so sorry to bother you so many times, and take all your advice respectfully.
looking forward to your reply!
best regards，
店鋪名 service
亞馬遜要求賣(mài)家在申訴的時(shí)候提供相應(yīng)的解決方案，表明已經(jīng)找到自己的銷(xiāo)售和庫(kù)存管理實(shí)踐中存在的問(wèn)題，并且自己將計(jì)劃如何通過(guò)改變自己的銷(xiāo)售策略來(lái)解決問(wèn)題。
計(jì)劃只需按著“找到問(wèn)題、解決問(wèn)題、未來(lái)將會(huì)怎么做”三個(gè)步驟來(lái)陳述即可。
這里需要注意的是，亞馬遜每天會(huì)收到數(shù)以萬(wàn)計(jì)的郵件，如果郵件內(nèi)容一直沒(méi)有講到重點(diǎn)上，即使提供了申訴所需的全部資料可能也不一定就能得到回復(fù)哦~
提交申訴信：
郵件一定要仔細(xì)寫(xiě)，計(jì)劃要有說(shuō)服了力。
首先真誠(chéng)地道歉，承認(rèn)自己的錯(cuò)誤，點(diǎn)明是什么原因造成的。記住，必須要態(tài)度誠(chéng)懇，真誠(chéng)！
然后提出詳細(xì)的補(bǔ)救計(jì)劃和行動(dòng)證明（重要，一定要詳細(xì)，要有行動(dòng)，不能只說(shuō)不做，比如退款就一定要退款，改庫(kù)存就一定要改庫(kù)存，亞馬遜會(huì)檢測(cè)到你是否真的去做了）:
比如說(shuō)如果你的差評(píng)率過(guò)高，一星review太多，就去找到差評(píng)的原因。是質(zhì)量問(wèn)題，還是服務(wù)問(wèn)題，然后重點(diǎn)說(shuō)清楚自己將采取哪些措施來(lái)避免類(lèi)似的問(wèn)題。
也可以做一些對(duì)買(mǎi)家的補(bǔ)償，如果有給差評(píng)客戶退款，可以將單號(hào)和退款記錄的截圖發(fā)給亞馬遜，讓他們看見(jiàn)你的態(tài)度。