以下是客戶服務(wù)人員與客戶溝通嚴(yán)格的海關(guān)檢查等因素導(dǎo)致的物流延誤問(wèn)題的示例郵件。
sample
dear sir / madam,
thanks a lot for your order. but we have just received a message from x x x shipping company that your local customs will soon periodically launch a strict inspection of large packages.
therefore, we suggest a delayed shipment of your order so as to avoid possible troubles among the strict inspection. what is your opinion about it? please forgive us for the possible inconvenience. your kind understanding will be greatly appreciated.
if there is anything we can do for you, do not hesitate to contact us. thank you.
best regards!
(your name)
參考譯文：
親愛(ài)的先生/女士：
感謝您在本店下單。但是我們剛從xxx運(yùn)輸公司得知，貴地海關(guān)不久將開(kāi)始對(duì)大件包裹展開(kāi)階段性的嚴(yán)格檢查。
因此，我們建議推遲發(fā)貨，以避免您的包裹在此次嚴(yán)格檢查中可能遇到的麻煩。您意下如何？對(duì)可能造成的不便，懇請(qǐng)您原諒。衷心感謝您的善解人意。
如果有任何我們能為您做的事，請(qǐng)隨時(shí)聯(lián)系我們。感謝您。
祝好!
(你的名字)